What is your return policy?
We want you to be 100% satisfied with your Serious Paracord purchase. Items in new condition (unused, in original package) can be returned or exchanged 7 days after delivery.
Any items used or not in the original condition will be subject to a 20% restocking fee. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
*Final Stock and Sale items are not eligible for returns.
How do I return or exchange an item?
To return or exchange an item please follow the steps below:
1. Include a copy of the packing slip or confirmation email from your order and note the new colour or item desired. (We cannot guarantee all items and colours will be in stock for exchanges.)
Fill out this form:
2. Send items to the below address
Serious Paracord
ParcelPod 28191681
Newmarket Box Lobby
Auckland, 1149
Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.